Terms of Service | Pharmacy Weight Loss Darlington
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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Darlington

Pharmacy Weight Loss Darlington
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Darlington is a GPhC-registered online pharmacy clinic operating in Darlington, United Kingdom. We provide clinically supervised weight loss programmes, including the supply of prescription-only medicines where clinically appropriate. Our GPhC registration number is 9012511, and we are fully compliant with all applicable UK pharmacy regulations.

2. Eligibility

Our services are available to individuals who meet all of the following criteria:

We reserve the right to refuse service to anyone who does not meet our clinical or eligibility requirements. Providing false or misleading information during your consultation may result in immediate termination of your account and possible referral to relevant authorities.

3. Prescriptions and Clinical Services

All prescription medicines are issued solely at the discretion of our qualified prescribers following a clinical assessment. Completing a consultation does not guarantee that a prescription will be issued.

Prescriptions are valid only for the individual named and must not be shared or transferred. You must inform us of any changes to your health, medications, or medical history that may affect your suitability for treatment. We may request GP details or additional medical information before issuing a prescription.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and include VAT where applicable.

You will only be charged for items that have been clinically approved and dispensed. If your consultation is unsuccessful and no prescription is issued, any consultation fee charged will be clearly communicated in advance. We reserve the right to amend our pricing at any time, but changes will not affect orders already confirmed.

5. Delivery

Once your prescription has been approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is to UK addresses only.

We use secure, discreet packaging for all orders. We cannot be held responsible for delays caused by third-party couriers, incorrect delivery addresses, or circumstances beyond our control. If your order does not arrive within the expected timeframe, please contact us promptly so we can investigate.

6. Cancellations and Refunds

You may cancel your order before it has been dispensed by contacting us as soon as possible. Once a prescription has been dispensed, we are unable to accept returns or offer refunds on prescription medicines in accordance with UK law and GPhC guidance.

If your order has not yet been processed, a full refund will be issued. Refunds are returned to the original payment method and may take up to 5–10 business days to appear in your account. Consultation fees are non-refundable where a clinical assessment has been completed, regardless of the outcome.

7. Privacy and Data

We are committed to protecting your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely to provide and improve our services. We aim to respond to all data-related enquiries within 48 hours. Full details are set out in our Privacy Policy.

8. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services do not replace your regular GP or healthcare provider. If you experience a medical emergency, contact 999 or attend your nearest A&E immediately.

Weight loss medicines carry potential risks and side effects. It is your responsibility to read all patient information leaflets supplied with your medication and to seek medical advice if you have concerns.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through our website. We are here to help and aim to respond to all enquiries promptly.